Refund Policy

Scope

This policy applies to purchases you may make directly from zexonuwulyx, such as digital guides or subscriptions (if and when offered). If you purchased via a third party (e.g., an app store or marketplace), their terms apply.

Digital guides (downloads)

• Before download or access: you may cancel within 14 days of purchase for a full refund.
• After download or access: because digital content cannot be “returned,” refunds are generally not available once access has been granted, except in cases of technical failure we cannot resolve or content delivered not as described.

Subscriptions

• You can cancel at any time to stop future renewals. Access continues until the end of the current billing period.
• We do not offer retroactive refunds for unused time, except where a persistent technical issue on our side prevented access and we could not resolve it within a reasonable time.

Pre-orders

Pre-orders can be cancelled for a full refund at any time before the content is released or access begins.

Non-refundable items

• Donations or voluntary contributions.
• Custom research or bespoke services once work has begun.
• Gift cards after they are issued (unless required by law).

How to request a refund

Contact us with your order details:

Email: [email protected] • Phone: +44 3625 647463

Please include: name, purchase email, date, and reason. We aim to review requests within 3–5 business days.

Refund method and timing

Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer (typically 5–10 business days after we submit the refund).

Consumer rights

Nothing in this policy limits your statutory rights under applicable law (including the UK Consumer Contracts Regulations for certain distance purchases).

Contact and company details

zexonuwulyx — Company No. 34178828

3 Khan Spring, Daniellehaven, W5 5PA, UK • +44 3625 647463 • [email protected]